FAQ
Once your order has been shipped, you will receive a confirmation email with a tracking number and tracking link. You can use this link anytime to check your delivery status.
Yes, orders can be canceled within 12 hours of placing them. After production or shipping has started, cancellation may no longer be possible.
Most orders are processed within 2–5 business days. Custom or personalized jewelry may require additional processing time.
Yes, we offer custom jewelry services for rings, necklaces, bracelets, and other pieces. Contact our support team to discuss your custom design requirements.
Yes, immediately after placing your order, you will receive an order confirmation email with your order details.
Yes, we ship worldwide to most countries. Shipping availability and delivery times may vary depending on your location.
Shipping usually takes 5–12 business days depending on your country and shipping method selected during checkout.
We offer free shipping on selected orders and promotional campaigns. Shipping charges will be shown at checkout before payment.
International customers may need to pay customs duties or import taxes depending on their country’s regulations.
Yes, shipping addresses can be updated before the order is shipped. Please contact us as soon as possible for address changes.
We accept returns within 14 days of delivery for unused items in their original packaging.
Yes, ring size exchanges are available for eligible products. Customers may need to cover return shipping charges.
Personalized or custom-made jewelry items are generally non-refundable unless the item arrives damaged or incorrect.
To request a return, contact our support team with your order number and reason for return.
Refunds are typically processed within 5–7 business days after the returned item has been inspected and approved.
Yes, we offer authentic 18K gold jewelry crafted with premium-quality materials.
Yes, our sterling silver jewelry is nickel-free and designed for comfortable everyday wear.
Properly cared-for jewelry can maintain its beauty for years. Sterling silver may naturally tarnish over time if exposed to moisture or chemicals.
Store your jewelry in a dry place and avoid contact with perfumes, lotions, and water. Clean gently using a soft cloth.
Some products feature natural gemstones, while others may use lab-created stones. Product descriptions will clearly mention the stone type.
Adjustable rings fit most standard sizes but may not fit every finger size comfortably.
Yes, ring sizing standards vary by country. Please use our international ring size conversion guide before ordering.
Yes, resizing services are available for selected ring designs.
If you order the wrong size, contact us after delivery to discuss exchange or resizing options.
You can use our ring size guide or measure an existing ring to determine your correct size.