Return and Refund Policy

Hassle-Free 30-Day Return Policy

We want every shopping experience with us to be delightful and truly exceptional. If, for any reason, you're not completely satisfied with your purchase, we've got you covered.
Enjoy hassle-free returns within 30 days of delivery to your original payment method. You can also exchange your purchase within the same 30-day period. Please note that add-on services, including third-party certificates and gift wrapping, are non-refundable. Exchange eligibility is determined based on the original purchase date.

Return Authorization Forms

Fill out our Orders Return Form here

You will receive an email response with return authorization paperwork within 1-2 business days.

Return & Refund Conditions

To be eligible for a return or exchange, your item must be in new, unused, and unworn
condition, with all original packaging and materials included.

Items Eligible for Return or Exchange

Your jewelry must:

  • Be free from scratches, marks, blemishes, or any damage.
  • Show no signs of wear or use.
  • Not have been resized, engraved, customized, or altered by anyone other than
    us.
  • Include all original items received with your purchase, such as:
    • Original Certificates
    • Original packaging
    • Accessories
    • Any complimentary items (if applicable)

Please note: If any of these items are missing, a reasonable replacement or restoration
fee may apply.

Return Verification

To help us verify the condition of your item and ensure a smooth return process, you
must provide a clear, unedited video of the product before shipping it back to us.

The video should:

  • Clearly show the jewelry from all angles.
  • Display the original packaging, certificates, accessories, and all items included with your purchase.
  • Be recorded before the item is packed for return.

Failure to provide the required video may result in delays or the rejection of your return or exchange request if the item's condition cannot be verified.

What Can't Be Returned?

The following items are not eligible for return, exchange, or refund:

  • Customized or Personalized Jewelry – Items that have been engraved,
    customized, or specially made to your request, including customized gold coins.
  • Used or Worn Jewelry – Products that show signs of wear, scratches, damage,
    or misuse.
  • Altered or Resized Items – Jewelry that has been resized, repaired, or modified
    by anyone other than us.
  • Damaged Items – Products that have been damaged after delivery due to
    improper handling or normal wear and tear.

Inspection of Returned Items

Every returned item is carefully inspected upon receipt. If the jewelry is found to be worn, damaged, altered, resized, or not returned in its original condition, the return or exchange request may be declined. In such cases, the item will be shipped back to you at your expense.

In some cases, where applicable, a restoration or polishing fee may be deducted before
processing your refund.

Important Timelines

  •  Return or exchange requests must be initiated within 30 days of delivery.
  • Any missing items, damaged products, or order discrepancies must be reported
    within 48 hours of delivery.

Refund Processing

Once your returned item is received and successfully passes our quality inspection, your refund will be processed within 7 business days. The refund will be issued to your
original payment method.

Please Note:

  •  It’s your responsibility to ship the jewellery to us. Return shipment charges shall
    be borne by you. For added safety we prefer you get your product insured before
    shipping it back to us.
  • Add-on services, including third-party certificates, gift wrapping, expedited
    shipping, rush order fees, and other optional services, are non-refundable.
  • If your return does not meet our Return Conditions, your refund request may be
    declined, or applicable restoration charges may be deducted, where necessary.
  • Refunds are issued only after the returned item has been received and approved
    following our quality inspection.

Refund Timeline

Once your refund has been processed, it may take an additional 3–10 business days for
your bank, credit card provider, PayPal, or other payment provider to credit the funds to
your account. Processing times may vary depending on your financial institution.